Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for PeakCare Support using the options provided.
I am a care org admin
Admin user - transfer an individual learner
Are you an admin user with a learner check or transfer request ? Use this specific form and fill in the required fields
Since you are asking for a learner check or transfer, please complete the required fields as well as describe your request.
Required fields are marked with an asterisk*
{"xsrfToken":"22f746ba40aa54daeb33925ed4dc2ed66d97e8c9_lout","branding":{"id":"2","key":"pcs","name":"PeakCare Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#03515c","headerLinkHoverBGColor":"#03515c","headerBadgeColor":"#03515c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ffb403e2-da15-4226-af98-c14b2bc0a8cb/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNzQwOGY1MS04MzA3LTQ4OTYtYjhiYy1iNTQ5NTkzZmU1YjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZmYjQwM2UyLWRhMTUtNDIyNi1hZjk4LWMxNGIyYmMwYThjYiI6WyJyZWFkIl19LCJleHAiOjE3NzEwMjI4NTMsIm5iZiI6MTc3MTAyMjI1M30.PpzSN8A3TKqwxIK-AGs0pUbWMPatBt9odCiFfOAoQ24&client=d7408f51-8307-4896-b8bc-b549593fe5b3&mode=fit","logoId":"ffb403e2-da15-4226-af98-c14b2bc0a8cb","isLogoAvailable":true,"helpCenterTitle":" Welcome to the PeakCare Support Portal","sharedPortalName":"Support Portal","translations":{"en-US":{"helpCenterTitle":" Welcome to the PeakCare Support Portal","sharedPortalName":"Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#116977","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b70f6102-fef8-4b28-a845-1432afb52013/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNzQwOGY1MS04MzA3LTQ4OTYtYjhiYy1iNTQ5NTkzZmU1YjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI3MGY2MTAyLWZlZjgtNGIyOC1hODQ1LTE0MzJhZmI1MjAxMyI6WyJyZWFkIl19LCJleHAiOjE3NzEwMjI4NTMsIm5iZiI6MTc3MTAyMjI1M30.LjqcpL8PsX6Slrw_2D-VM_h5Ce9SyxkvJjKgdVS18yc&client=d7408f51-8307-4896-b8bc-b549593fe5b3&height=300&mode=fit","bannerMediaApiFileId":"b70f6102-fef8-4b28-a845-1432afb52013","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"pcs","projectId":10001,"serviceDeskId":2,"name":"PeakCare Support","description":"<p>Welcome! You can raise a request for PeakCare Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"19","name":"Admin user - new care organisation","descriptionHtml":"","callToAction":"Admin user - new care organisation","introHtml":"<p>Are you an admin user with a new care organisation request ? Use this specific form and fill in the required fields</p>","icon":10657,"iconUrl":"https://jsm.support.peakcare.org.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[6],"key":""},{"id":"18","name":"Admin user - transfer an individual learner","descriptionHtml":"<p>Since you are asking for a learner check or transfer, please complete the required fields as well as describe your request.</p>","callToAction":"Admin user - transfer an individual learner","introHtml":"<p>Are you an admin user with a learner check or transfer request ? Use this specific form and fill in the required fields</p>","icon":10657,"iconUrl":"https://jsm.support.peakcare.org.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[6],"key":""},{"id":"15","name":"Admin user support request","descriptionHtml":"","callToAction":"Admin user support request","introHtml":"<p>Are you an admin user with a request or incident ? Use this form.</p>","icon":10657,"iconUrl":"https://jsm.support.peakcare.org.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[6],"key":""},{"id":"5","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://jsm.support.peakcare.org.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[7],"key":""},{"id":"17","name":"Learner support request","descriptionHtml":"","callToAction":"Learner support request","introHtml":"<p>If you are a Learner, use this form.</p>","icon":10657,"iconUrl":"https://jsm.support.peakcare.org.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[5],"key":""},{"id":"16","name":"Other support request or enquiry","descriptionHtml":"","callToAction":"Other support request or enquiry","introHtml":"<p>If you're not a Learner or an Admin, and want to ask about something else, use this form.</p>","icon":10657,"iconUrl":"https://jsm.support.peakcare.org.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[7],"key":""},{"id":"7","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://jsm.support.peakcare.org.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"3","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://jsm.support.peakcare.org.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"I am a learner"},{"id":6,"name":"I am a care org admin"},{"id":7,"name":"Its about something else"}],"orderMapping":{"6":[19,18,15],"5":[17],"7":[16,5],"2":[3]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"aaac43ac-dc05-3613-b40b-15c4d6c3c5a6","appLinkName":"","appLinkUrl":"","spaceKey":"AdminFAQ","spaceName":"Administrator FAQ","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PCS","serviceDeskId":2,"kbLinkDomainURLs":["https://peakcare.atlassian.net","https://jsm.support.peakcare.org.au"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNzQwOGY1MS04MzA3LTQ4OTYtYjhiYy1iNTQ5NTkzZmU1YjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEwMjM0NTMsIm5iZiI6MTc3MTAyMjI1MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.1hioEnqqLZUNyK72aRUwYq4l-xzULHgSHQdC-6eU2Ps","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"d7408f51-8307-4896-b8bc-b549593fe5b3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":18,"projectId":10001,"issueType":{"id":"10003","name":"Ask a question"},"form":{"name":"Admin user - transfer an individual learner","descriptionHtml":"<p>Since you are asking for a learner check or transfer, please complete the required fields as well as describe your request.</p>","callToAction":"Admin user - transfer an individual learner","intro":"<p>Are you an admin user with a learner check or transfer request ? Use this specific form and fill in the required fields</p>","instructions":"<p>Since you are asking for a learner check or transfer, please complete the required fields as well as describe your request.</p>","icon":10657,"iconUrl":"https://jsm.support.peakcare.org.au/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question or general request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please check if this learner has an account in the PeakCare Training Portal and add to my organisation.","descriptionHtml":"<p>Please check if this learner has an account in the PeakCare Training Portal and add to my organisation.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10049","fieldConfigId":"10152","label":"Check/Transfer Learner User Full Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10050","fieldConfigId":"10153","label":"Check/Transfer Learner User Email","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10058","fieldConfigId":"10161","label":"Transfer Learner to Group Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/18","calendarParams":{"firstDay":0,"date":"2026-02-14T08:37:33+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"aaac43ac-dc05-3613-b40b-15c4d6c3c5a6","appLinkName":"","appLinkUrl":"","spaceKey":"AdminFAQ","spaceName":"Administrator FAQ","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PCS","serviceDeskId":2,"kbLinkDomainURLs":["https://peakcare.atlassian.net","https://jsm.support.peakcare.org.au"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNzQwOGY1MS04MzA3LTQ4OTYtYjhiYy1iNTQ5NTkzZmU1YjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEwMjM0NTMsIm5iZiI6MTc3MTAyMjI1MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.1hioEnqqLZUNyK72aRUwYq4l-xzULHgSHQdC-6eU2Ps","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"d7408f51-8307-4896-b8bc-b549593fe5b3","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}