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Support Portal

Welcome to the PeakCare Support Portal

Topics

  1. Raise a request for support
    1. Learner support request
      Learner support request
    2. Admin user support request
      Admin user support request
    3. Other support request or enquiry
      Other support request or enquiry
  2. Learner FAQs
    1. I get an error - ‘MissingKey Pair ID’ or ‘Content Authorisation Failed' ?
    2. I have forgotten my password
    3. Get a copy of my Hope & Healing certificate
    Show 1 more
  3. Admin FAQs
    1. How do I create a new learner in the training portal ?
    2. Transfer an existing learner to our organisation ?
    3. Change a learner to an administrator or approver ?
    Show 1 more
  4. Knowledge Base
    1. Learner FAQ
    2. Administrator FAQ
    3. Masterclass FAQ
    Show 1 more

Suggested forms

  • Admin user - transfer an individual learner in PeakCare Support

    Are you an admin user with a learner check or transfer request ? Use this specific form and fill in the required fields

  • Admin user support request in PeakCare Support

    Are you an admin user with a request or incident ? Use this form.

  • Learner support request in PeakCare Support

    If you are a Learner, use this form.

  • Admin user - new care organisation in PeakCare Support

    Are you an admin user with a new care organisation request ? Use this specific form and fill in the required fields

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